What does my SHAD warranty cover?
SHAD products carry a limited 24 month warranty. We will fully stand behind out product and guarantee our product to be free of manufacture defects. If you have any issues with your newly purchased SHAD product, please contact firstname.lastname@example.org to have a Return Authorization Number issued.
SHAD will be allow returns of product purchase, however unless there is a product defect, will charge a 15% restocking fee. The customer is liable for shipping charges back to SHAD USA offices.
Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.