International Shipping 
• Do you ship to my country? 
• What are my payment choices? 
• When will my order ship and what are my shipping charges? 
• What is the return policy? 
• Low Price Guarantee 
 Privacy Policy 
Pricing and Billing 
• Do I have to pay sales tax? 
• I have a question on my charges. 
• I need a copy of my receipt/invoice. 
• When will my credit card be charged? 
Buyer's Guide 
• Are SHAD Top and Side Cases 100% Waterproof? 
• Are SHAD Top and Side Cases removable and lockable? 
• Can I fit a Full Face Helmet in a SHAD Top Case? 
• Can I mount side bags to my motorcycle? 
• Do you have a specific mounting kit for my motorcycle? 
• How can I check my Order Status? 
• How can I contact SHAD Customer Service? 
• How can I have an estimate of shipping Charges for my order? 
• How do I determine the storage capacity of a SHAD case? 
• How does the SHAD LED Brake Light mount to my case? 
• How long does it take for my refund process to be completed? 
• How long does it take to receive products in Back Order Status? 
• How long is shipping time to Canada? 
• I cannot find my standard mounting plate on my new SHAD Top Case. 
• I did not receive what I ordered, what should I do? 
• I placed an order for the wrong Shad Product, how do I need to proceed about this? 
• My Shad product is not what I expected I would like to to return it. 
• What accessories can I order for my SHAD top case? 
• What are average shipping charges to Canada? 
• What colors does SHAD offer? 
 What comes with my SHAD Case? 
• What if I lose my keys, how can I get replacements? 
• What is SHAD’s standard return policy? Are there any restocking fees? 
• When my order has been placed in Back Order, what are my options to cancel the order? 
• Where can I buy a SHAD case? 
• Where can I buy replacement parts for my SHAD product? 
• Where can I find installation instructions for my motorcycle mounting kit? 
 Will I need a bike specific mounting bracket for my motorcycle or scooter? 
• How do I buy/redeem a gift certificate? 
• How do I find my product? 
• How do I navigate the site? 
• How do I use a coupon? 
How To? 
• How to change the locking cylinder on SH26/SH29/SH33/SH/37 
• How to change the locking cylinder on SH40/SH40CA/SH45/SH48/SH49/SH50 
Additional Support 
• How can I submit a warranty claim? 
• How do I contact you?