International Shipping  • Do you ship to my country?  • What are my payment choices?  • When will my order ship and what are my shipping charges?  • What is the return policy?  Guarantees  • Low Price Guarantee  • Privacy Policy  • Security  Pricing and Billing  • Do I have to pay sales tax?  • I have a question on my charges.  • I need a copy of my receipt/invoice.  • When will my credit card be charged?  Buyer's Guide  • Are SHAD Top and Side Cases 100% Waterproof?  • Are SHAD Top and Side Cases removable and lockable?  • Can I fit a Full Face Helmet in a SHAD Top Case?  • Can I mount side bags to my motorcycle?  • Do you have a specific mounting kit for my motorcycle?  • How can I check my Order Status?  • How can I contact SHAD Customer Service?  • How can I have an estimate of shipping Charges for my order?  • How do I determine the storage capacity of a SHAD case?  • How does the SHAD LED Brake Light mount to my case?  • How long does it take for my refund process to be completed?  • How long does it take to receive products in Back Order Status?  • How long is shipping time to Canada?  • I cannot find my standard mounting plate on my new SHAD Top Case.  • I did not receive what I ordered, what should I do?  • I placed an order for the wrong Shad Product, how do I need to proceed about this?  • My Shad product is not what I expected I would like to to return it.  • What accessories can I order for my SHAD top case?  • What are average shipping charges to Canada?  • What colors does SHAD offer?  • What comes with my SHAD Case?  • What if I lose my keys, how can I get replacements?  • What is SHAD’s standard return policy? Are there any restocking fees?  • When my order has been placed in Back Order, what are my options to cancel the order?  • Where can I buy a SHAD case?  • Where can I buy replacement parts for my SHAD product?  • Where can I find installation instructions for my motorcycle mounting kit?  • Will I need a bike specific mounting bracket for my motorcycle or scooter?  • How do I buy/redeem a gift certificate?  • How do I find my product?  • How do I navigate the site?  • How do I use a coupon?

How To?  • How to change the locking cylinder on SH26/SH29/SH33/SH/37  • How to change the locking cylinder on SH40/SH40CA/SH45/SH48/SH49/SH50  Additional Support  • How can I submit a warranty claim?  • How do I contact you?